Cancellations & Returns Policy

CANCELLATION AND RETURN POLICY

If you are not satisfied with a product that you have purchased on the  website, you can return / exchange the product at your cost by courier within 14 days to the following address:

Address Incase Of Returns/ Exchanges:

Sora Corporation
E-14 Hari Har Complex, 2nd Floor, Unit No. 6,
Mankoli Naka,
Bhiwandi 421302
District Thane
Contact Number: 022 22662572

For your return or cancellation to be processed –

  • The tags on the product should be intact
  • The product should be unwashed, unused and in an undamaged condition
  • The item needs to be returned along with the original packaging

How to Return / Exchange -

To return an item, please send an email to info@soragroup.in with Subject being "Website Order Return".  Any returns made without the email may not be accepted. 

Incase of return/ exchange we do not offer reverse pickup of the items. The buyer may send the shipment himself/herself at expenses borne by him.

In case of return couriered by the buyer himself/herself, and if it is found that the claimed shipment was not delivered to Ipanemaindia.com or the shipment was empty, the onus shall be on the buyer to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by Ipanemaindia.com may lead to no refund/exchange being issued to the buyer. The buyer waives any claims against Ipanemaindia.com in this regard.

Ipanemaindia.com will not be liable for the products returned by mistake. In circumstances where a product not belonging to Ipanemaindia.com is returned by mistake, Ipanemaindia.com is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

Size exchange can be availed at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.

All returns will be given store credit only. Please note – store credit is valid for one month from issue date. The entire amount of the returned product (excluding shipping costs) will be credited to the coupon code.

The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

 

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